Frequently Asked Questions
Returns & Exchanges
Can I return or exchange purchases?
Yes, you can return or exchange items within 30 days of the purchase date.
Do I need to keep the receipt?
Yes, the original receipt is required to return or exchange products.
What if the product has a manufacturing defect?
It will be replaced immediately with the same product, and delivery charges will be waived.
Can I return or exchange products purchased with coupons or discount codes?
No, products purchased using coupons or discount codes are not eligible for returns or exchanges.
Shipping & Delivery
How long does delivery take within Qatar?
In Doha, delivery takes 24 to 48 hours. In other areas, delivery takes 1 to 4 days.
What are the shipping fees within Qatar?
Shipping fees are free.
How long does delivery take outside Qatar?
Delivery outside Qatar takes 3 to 10 days.
What are the shipping fees for international orders?
Shipping fees range from 40 to 150 QAR, depending on the region.
Are there customs fees on international orders?
Yes, some countries may apply customs fees, which are determined according to the receiving country's policies.
Warranty
When can I return a product?
You can return the product as long as it is within 30 days of receiving the order (with receipt and unopened).
In what cases can I return a product?
You can return the product if it is damaged, if you received an extra or incorrect product, or if the order is missing one or more items.
Will I bear the return costs?
No, we cover all return costs for the mentioned cases.
Using Discount Coupons
Can discount coupons be applied with special offers?
No, they cannot be combined with special offers.
Can digital gift cards be applied with special offers?
No, they cannot be combined with special offers.
How can I find the coupon's minimum purchase conditions?
You can check the coupon conditions by entering it in the discount coupon field.
